Refund policy
Return & Warranty Policy
Standard Return Terms
We maintain a rigorous standard for returns and cancellations to support optimal supply tracking for custom builders:
- All qualifying components feature a baseline 14-day return window from the exact delivery timestamp.
- Order cancellations can be safely handled directly up until the item undergoes system fulfillment and packaging.
1. Hardware Defects & RMAs
- All brand-new components carry their respective manufacturers' warranties.
- If a component suffers from hardware failure or internal defects within its standard coverage period, we will assist you through the formal RMA (Return Merchandise Authorization) layout.
2. What is Not Covered
- Physical damage incurred during self-assembly or individual hardware modification.
- Overclocking damage, structural drops, or liquid spills caused by user error.
3. Submitting a Claim
To file a formal warranty claim, email hntmartltd@gmail.com with your original order number, the serial number of the component, and a clear description (along with photos or video evidence) of the issue.